Frequently Asked Questions
Everything you need to know about your G-Wolves gear.
How long does shipping take for G-Wolves mice?
Standard international shipping typically takes 7-14 business days. Express shipping options are available at checkout and usually arrive within 3-5 business days.
What is your return policy for defective products?
We offer a 30-day return policy for any manufacturing defects. Products must be returned in their original packaging with all accessories included.
Do I need to install specific drivers for my gaming mouse?
G-Wolves mice are plug-and-play compatible. However, to customize DPI settings, polling rates, and RGB lighting, we recommend downloading our official software from the support page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are extra mouse skates included in the box?
Yes, most G-Wolves models include a set of replacement PTFE skates and grip tape to ensure your mouse maintains peak performance over time.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.